Privacy Policy

CutClub is a lawn care subscription service operated by GroundUp Creative Co. (ABN 55 997 349 055), based in Spring Farm, New South Wales, Australia. You can contact us at [email protected] or via our website at www.cutclub.com.au.

We collect personal information that is necessary to provide our services, including:

• Contact details — your name, email address, and mobile number
• Service address — your property address and lot size details
• Payment information — billing details processed securely via Stripe. We do not store your full card number, CVV, or expiry date on our servers
• Appointment data — booking dates, times, and service history
• Communications — messages you send us via email or through the website

We collect this information directly from you when you request a quote, make a booking, or contact us. We do not collect sensitive information (as defined under the Privacy Act) unless you voluntarily provide it.

We use your personal information to:

• Provide, manage, and schedule lawn care services at your property
• Process payments and issue invoices and receipts
• Send booking confirmations, appointment reminders, and service updates
• Respond to your enquiries and provide customer support
• Improve our services and website experience
• Comply with our legal obligations

We will not use your personal information for direct marketing without your consent, and you may opt out of any marketing communications at any time by contacting us at [email protected].

We may share your personal information with trusted third-party service providers who assist us in operating our business, including:

• Stripe — payment processing (stripe.com/au/privacy)
• Resend — transactional email delivery (resend.com/privacy)

These providers are required to handle your information in accordance with applicable privacy laws and are not permitted to use it for their own purposes. We do not sell, rent, or trade your personal information to any third party.

We may also disclose your information where required by law, a court order, or a regulatory authority.

Your personal information is stored on secure servers located in Singapore and the Asia-Pacific region. We use industry-standard security measures including encryption in transit (TLS) and at rest to protect your data from unauthorised access, disclosure, or misuse.

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. If you believe your information has been compromised, please contact us immediately at [email protected].

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations (including tax and accounting requirements under Australian law, which generally require records to be kept for 5 years). When your information is no longer required, we will securely delete or de-identify it.

Under the Privacy Act 1988, you have the right to request access to the personal information we hold about you, and to request that we correct any inaccurate, incomplete, or out-of-date information. To make a request, please contact us at [email protected].

We will respond to your request within 30 days. In some circumstances we may be unable to provide access (for example, where it would unreasonably impact the privacy of another individual), and we will explain the reason in writing.

If you believe we have breached the Australian Privacy Principles or this policy, please contact us at [email protected]. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can disable cookies through your browser settings, although this may affect the functionality of some parts of the site.

We may update this Privacy Policy from time to time. The current version will always be available at www.cutclub.com.au/privacy. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.